What are Some of the Common Online Shopping Problems Faced by Customers?

What are Some of the Common Online Shopping Problems Faced by Customers?

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Online shopping has changed the way consumers shop. With major companies launching more and more online products, there is also an increase in people shopping exclusively from these portals.

The popularity of online shopping and its convenience has also given rise to numerous issues consumers face. Some problems that customers face while shopping online are:

1. Product Quality Issues

 More fraudulent sellers often compromise on product quality by sending low-quality or faulty products in the name of branded or original products. Misleading customers to boost sales along with refusing to replace faux products or refund money is one of the most common problems that consumers face with online shopping.

2. Poor Search Engine Performance

The need for optimizing an online store is an extremely important feature of an e-commerce store. The biggest drawback from a customer perspective is the lack of proper search results, search results taking a long time to display, and irrelevant results popping up. Shoppers tend to get frustrated and disappointed if it takes a while to find a product that they have been looking for.

3. Hidden Costs/ Charges

 Websites hiding unexpected charges like tax, additional shipping, payment processing, delivery services, and handling charges after the purchase has been finalized by customers without prior communication can result in angst leading to abandonment of items in the shopping cart.

4. Refund Policy

     There can be numerous reasons for customers wanting to return their purchases and ask for refunds. Most websites fail to clearly state their replacement policy for a product. Dealing with companies and trying to get their returns is another major problem that consumers face while shopping online.

5. Payment Issues

     Payment issues due to the website’s payment gateway error or other technical glitches lead to consumers becoming victims to online payment issues. Waiting for days together for any action to be taken even after having filed a complaint with the company’s customer care to resolve these problems can be time-consuming and distressing for online shoppers.

6. Inefficient Customer Support

Lack of efficient customer support when customers try to contact companies either through emails or social media along with denying any assistance can result in upsetting consumers and demotivating them to go ahead with any further shopping with the same retailer.

Businesses need to offer better communication and provide accurate information that can help avoid potential issues. Alongside correcting technical glitches and payment errors can result in a better online customer shopping experience.

There are other issues that consumers as package recipients face while expecting online deliveries. For instance, package theft, missed deliveries and lost packages are a few.

Exploring and utilizing possible solutions to overcome last-mile delivery hassles can help in ensuring a wholesome online shopping experience.

Stowfly is a package storage service provider, consisting of an impressive network of package receiving and package acceptance services.

Package receiving services can be used as your alternate address to receive packages for you in locations that are either near or home or office. With increasing instances of stolen packages and USPS packages not delivered in the US, it is highly recommended to make use of package acceptance services to resolve the same.

There are three affordable pricing options available, $4 for one time delivery, $7.50 subscription for up to 5 packages a month and $15 subscription for up to 15 packages a month which you can easily book.

Delegating the task of package receiving and package acceptance to Stowfly can save package recipients a lot of time, trouble and effort with otherwise having to deal with Amazon missing packages or UPS lost packages and then filing for claims and refunds.