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How to deal with Amazon stolen packages?

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Amazon packages stolen are getting reported quite often in the US. Being the largest e-commerce company in the world, Amazon delivers billions of orders. It is not surprising to hear “I bought it from Amazon” often. Amazon is a household name worldwide for online shopping that is trusted by the majority of the population.

According to a report from CNBC news, around 1.7 million orders were stolen or lost every day in the US. Although the numbers are not specific to Amazon alone, it is inclusive of Amazon stolen packages. It is an alarming number and calls for preparedness when such a situation arises. Getting a delivered notification from Amazon and then not finding the packages can be truly disappointing!

What should you do when you notice an Amazon missing package?

When you come home to see missing Amazon packages, follow the steps mentioned below to eliminate Amazon package theft or package stolen.

  • Open the Amazon app or log into the web to check if you have selected the right address for package delivery. (You may have accidentally selected a different address)
  • Call the delivery agent to check where the package was delivered (For example - Near the porch, in the portico, or on the window sill)
  • If the delivery agent is unavailable, check if the agent has sent you a delivery picture. Try to search for the location of the picture.
  • Check with your neighbor, if they received the Amazon package on your behalf. (At times, your neighbors would have received noticing no one at your place)
  • In extremely rare cases, the package status says delivered and may arrive on the next day or after two days. You can consider waiting for at least a day to see if you receive your order the next day.

If you solved the mystery of the Amazon missing package within the above steps, then it's great. Otherwise, you may have to follow a few more additional steps to track your package.

Contact the Third-Party Seller

If you have ordered the product from a third-party seller, you should first contact them. As we know, third-party sellers use the Amazon platform to sell their products to the end-consumer. You can report to them about package theft.

You can claim a refund for your Amazon package stolen. You may have to go through their return and refund policy to know whether they can help you during these times. Not all third-party sellers can refund for package theft. Only a few of them can give you a refund depending on the entire situation.

If you get a refund at this stage, there is no need to move forward. You can claim Amazon A-Z guarantee if any of the below occurs -

  • The seller agreed to issue a refund or replace the item and you haven't received the refund, the amount refunded was wrong, or the replacement item wasn't sent.
  • You weren't satisfied with the quality of the eligible services performed by the third-party seller.

Claim Amazon A-Z Guarantee

When you did not get enough support from the third-party seller, you can go ahead and claim the Amazon A-Z guarantee. Once you have applied for the A-Z guarantee, you will have a waiting period till the verification process is complete. If the verification process was successful, you will soon receive your refund. Amazon has defined eligibility criteria for claiming the Amazon A-Z guarantee. You can get complete information here.

Contact the credit card company

Sometimes your refund claim can get rejected at Amazon A-Z guarantee. During which your other option can be to contact your credit card company. Many credit card companies have purchase protection. Depending on the situation, they might as well cancel your payment and you get a full refund on your order.

How can you submit a missing package claim to Amazon?

With Amazon’s A-to-Z Guarantee, your purchase is protected if an Amazon package is stolen or lost. Just make sure to file the claim within 90 days of the purchase date or it won’t be accepted. The following instructions are for use on a desktop computer; they may be slightly different if you use the Amazon app on your phone.

  • Sign in to your Amazon account and click on “Your Orders.”
  • Locate the order, and choose “Problem with Order.”
  • When asked to select the problem, click on the option stating that the item hasn’t arrived.
  • Next, select “Request Refund,” provide additional information in the text box and hit submit.
  • Track your claim’s progress under the Amazon Pay tab. You will receive a refund to the original payment method if the claim is approved. Returning items that are damaged or opened or that were delivered more than 30 days ago may result in a partial refund or no refund at all.

Amazon is not the only place to file an “Amazon package stolen” claim. If you have exhausted all the above remedies, then the next step might be to contact the police, the shipping company, and your credit card company.

How can you totally avoid Amazon stolen packages?

Book an Amazon package receiving service

A package receiving service can solve the trouble of Amazon missing packages or Amazon packages stolen. Stowfly is one of its kind that receives packages on your behalf. It is a network of trusted shops and stores near you. You can simply open the Stowfly website and type your preferred location. You will get all the Stowfly package acceptance locations that are present near you.

You can book a place that is convenient for you. In other words, Stowfly acts like an alternative address to receive your Amazon packages and can be comparable to Amazon package receiving service. Not just Amazon, from any shipping company like USPS, UPS, or FedEx. Soon after receiving your package, you will be notified and you can pick it up later on your way back home. Your package is kept totally safe and secure and there is no way you will be the victim of Amazon lost packages or package theft.

Do away with Amazon missing packages in all major cities in the USA like NYC, Los Angeles, San Francisco, Houston, Chicago, Seattle, Dallas, Austin, Washington DC, Miami, Boston, Denver, Las Vegas, Jersey City & Philadelphia, hereafter by utilizing Stowfly’s package receiving and package acceptance services.

Get the package delivered to your workplace

Porch pirates are most likely to target residences knowing well that you are away. So, you may consider setting your office address for receiving packages. The probability of losing Amazon packages to theft can be reduced to a greater extent.

Schedule the package delivery

If you have ordered something really important, always look for an option to schedule the delivery. This way, you can ensure that you are available at your delivery address when the package arrives.

Request a friend to pick your package

When you know for sure that you cannot be present at your delivery address, you can request a friend or neighbor to collect your packages. You can inform them well in advance to be available near your place during the package delivery.

Amazon has very well-defined returns and refund policies. For the usual return, exchange, and damage of items, the processes almost work smoothly. If you lost a package from a porch pirate, tracking and getting a refund can get difficult. It includes several processes and there can be chances of refund rejection. You can easily avoid Amazon stolen packages by other alternatives as mentioned above. You can pick the best option that works well for you.

Check this blog for more details on ways to adequately deal with Amazon missing packages.