Updated 17.10.2025: DHL lost packages can come across as a surprise. DHL is one of the popular delivery management companies in the USA. It is a German logistics company that provides courier, package delivery, and express mail service around the world. They have several locations across the country. They are successfully carrying out package delivery to households and businesses. In fact, they deliver 1.6 billion parcels per year globally.
During a normal day, a package from DHL reaches the customer without any trouble. As we know, the rates of porch piracy are increasing in the USA. At times, when you are expecting a parcel from DHL, you may not find it at all. One of the best ways to verify what happened to your DHL parcel is to look at the delivery status. If you see the delivery status is complete, then it can be a possibility of DHL lost package.
Before you visit the DHL website to look for claiming for DHL lost packages, you can follow the below steps -
If you have followed all the steps above and still could not find your package, you can then proceed towards claiming for DHL lost package.
As per DHL's website, a claim can be done for lost packages or when there is missing content in the DHL package. DHL follows certain guidelines before accepting the claim. From the their team investigation is conducted before a claim is resolved. They say, all the proof that suggests a lost package should be retained by the claimant.
The inspection is deemed invalid if the claimant does not retain original shipment and packaging at the original delivery location. Or the claimant does not produce the shipment or cooperate in the retrieval of it. The DHL claim policy also states that, “only two parties have the right to submit a claim: the bill-to party (DHL account holder) or, in certain cases, the shipper.”
Below are some of the details that DHL requests about the missing items or lost content -
Below are some of the details DHL requests about the claimant -
Further in the claim form, DHL requests the claimant to provide as many details of the missing shipment or lost content with the below questions -
What is the current status of the shipment?
Was shipment value protection purchased?
Further below, the claim form requests information on different claimed items numbered as item 1, item 2, item 3, etc. Once all this information is filled up, the claim opens a section for uploading the required documentation. To easily claim a DHL lost package or DHL missing package - click here.
A complete FAQ section on the DHL website answers queries on the claim form. Find the FAQ section - here.
In April 2025, DHL temporarily suspended international B2C (consumer) shipments to U.S. addresses for packages valued over $800 due to stricter U.S. customs regulations. This means some DHL packages may be delayed or not delivered depending on the declared value. (EcommerceBytes+The Verge) DHL has since resumed those shipments, but consumers should expect possible processing delays or additional customs checks. (The Verge)
According to DHL’s 2025 “E-Commerce Trends Report,” AI, automation, and sustainability are major focuses. DHL is leveraging advanced algorithms to reduce errors and optimize routing, which may help reduce lost-package incidents. (DHL Group)
DHL is preparing for a higher volume peak season in 2025 amid global trade volatility, implementing strategic measures to maintain resilience and visibility. (DHL) The U.S. courier, express, and parcel (CEP) market is projected to reach about USD 192.8 billion in 2025, growing at ~4.4% annually, pointing to increasing parcel volume and pressure on carriers to maintain reliability. (Mordor Intelligence) Independent and regional carriers are also growing: from 2023 to 2024, independent carriers increased package volume by 22.6%, showing the rising role of local delivery networks. (Capital One Shopping)
Use Stowfly to avoid DHL lost packages or missing packages
As you have seen above, claiming for a DHL missing or lost packages comes with various rules and regulations. Not only DHL, other package delivery companies such as USPS, UPS, Amazon, and FedEx, of them have defined policies for missing packages. Claiming a refund can turn out to be smooth or tedious, no guarantee about that.
What if, you had a simple solution that could totally avoid the problems of DHL missing packages? You can save a lot of time. Most importantly, you can worry less about losing an important package.
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Stowfly brings to you an easy solution. You can get away with the rising package theft and missed deliveries problem. Stowfly is a network of local stores and shops near you. It offers package receiving and package acceptance services. It works in a way to make your package management simple.
Stowfly locations are mostly the local supermarket or a cafe. Once you book a Stowfly location, you can call it your secondary address. This becomes the place of delivery for your packages. Once the packages are received, it is kept safe until you receive them at your convenience. Affordable options for every need: $7.50/month for 5 packages, $15/month for 15 packages.
If you have more packages in a month, the monthly subscription starts at $7.50 for 5 packages. For the security of your packages, the price comes with $1000 insurance coverage. Also, all the locations are completely verified before they are added to Stowfly's network.
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